1. The Booking
A contract exists between us when we have confirmed you on our tour of your choice and we have received your signed booking form and deposits. All he relevant section must be correctly and fully completed. We can only accept booking form signed as this confirms that you and other people on the tour accept our booking terms and condition and are entering into the contract.
2. Deposit
Upon completion of the signed booking form a deposit of 25% of the tour cost per person, be paid to the company.
3. Payment
All payments can be made to SVP INFOMART (The Trip Care) ,by cash, cheque, Demand Draft, Credit card or electronic money transfer. There will be a surcharge of 3% if you make the payment by credit card – which will be added to your invoice cost. For booking which are made within 10 working days of tour departure, the full amount will become immediately payable.
4. Balance
Once the completed booking Form and deposit has been received an invoice will be sent , along with a receipt for the already paid. The balance of the payment must be paid 28 days prior to the tour departure. Any booking made within 14 working days of the tour departure is considered to be late booking for which the full and final payment is required at the same time of booking. Failure to pay the balance within the specified period will result in the cancellation of the booking, and in payment of a cancellation fee as detailed below.
5. If you cancel your Holiday
If you or any member of your party wishes to cancel your holiday, you must notify us in writing, in any case the date of cancellation will be at the date on which notice is received in the Tours Department of Tours department of SVP INFOMART (The Trip Care) The person who signed the booking form must also sign the letter of cancellation. As this incurs administrative cost and retention charges by hotel, the cancellation charges will apply on the following scale:
| Number of days before departure | Amount of Cancellation charges |
| More than 28 Days | Deposit only |
| 27-14 Days | 50% of the Tour Cost |
| 13-07 Days | 75% of the Tour Cost |
| 06 Days or less | 100% of the Tour Cost |
6. If you change your booking
If, after your confirmation invoice has been issued, you wish to change your travel arrangement in any way, for your chosen departure date or accommodation, we will do utmost to make these changes, but it may not always be possible.
7. Liability
The company does not own or control hotels, coach or other facilities mentioned in the tour. As an operator of the package tour therefore, we cannot be held liable.
- a) Where there has been no fault on the part of the company, supplier or agents.
- b) Where the failures in performance of the contract are attributable to the customer.
- c) Where the failures are attributable to a third party not connected with the provision of the holiday and are unforeseeable or unavoidable.
- d) Where the failures are due to unusual and unforeseeable circumstances beyond your control.
- e) Where the failures are due to an event which you or your supplier even with all due care could not foresee or foretell.
- We do take all reasonable steps in ensuring that the organisation maintains standards and provide a service that is acceptable to the passengers. The information within this website has been compiled with all reasonable care and is correct to the best knowledge of the company and is published in good faith.